HedgesVIP is a complete VIP card program for premium hospitality venues. It issues Apple Wallet and Google Wallet membership cards, scans Members at the door, validates Tier-based discounts at the bar, and tracks every action in an audit log. Multi-brand, multi-location Organizations are first-class.

A typical Organization is configured during sales engagement and live within a few weeks. Card design, Card Tiers, Offers, Perks, and Locations are set up by our team alongside yours.

An iPad per kiosk position is the baseline — Door, Bar, and Sign-Up. A USB or Bluetooth QR scanner speeds up the door, and a Star TSP-100 (or compatible thermal printer) is used for tickets.

No. Members add their card to Apple Wallet or Google Wallet — the wallet they already use for boarding passes and store cards. There is no separate HedgesVIP app for Members.

Yes. Existing Member lists are bulk-imported during onboarding. From there, new enrollments happen through QR sign-up — from a printed poster, an iPad kiosk, or an Outside Promotions partner link.

A guest scans a QR — from a poster, a staff member’s wallet, or a partner link — fills in a short sign-up form, and the wallet pass is delivered to their phone within seconds.

Yes. iPhone uses Apple Wallet; Android uses Google Wallet. The Member sees the same card; the platform handles each wallet integration on its respective side.

The card is tied to the Member, not the device. From the Members page, an admin re-sends the wallet pass to the same email address. The Member adds it to their new phone in one tap.

A Member holds one card per Organization. If your Organization runs multiple Locations, that single card carries the right Tier, Offers, and Perks for each Location. Members of separate Organizations have separate cards.

Cards automatically expire after six months of inactivity (no door entries). The Member’s record is preserved. Reactivation is a single click from the Members page — the Member does not re-enroll.

A staff member scans the Member’s QR (from their wallet pass or sign-up screen). The platform validates the card, opens a NightSession for the Member at that Location, and prints a thermal ticket with a short token. Subsequent scans the same night show “already in” without printing a new ticket.

Bar staff scan the printed ticket token at the bar iPad. The platform validates the ticket atomically — once only, at the matching Location, within the same business night — and applies the Member’s Tier discount. Bottle service is excluded; discounts apply to the rest of the tab.

Yes. A Location Admin can void a ticket, redo a redemption, or apply a manual credit. Every override requires a reason and is captured in the Activity Log with the admin’s identity, timestamp, and details.

The platform supports manual ticket entry as a fallback — a staff member can type the short token into the bar iPad if a printed ticket is lost or the scanner misreads. Hardware swaps are handled at the device level without changing Member data.

Yes — an iPad can run in “All” mode if you prefer one device per shift. Most operators run separate iPads for Door, Bar, and Sign-Up because kiosk mode controls what data each role sees. A Bar device, for example, never surfaces a Member’s address.

Yes. Card Tiers are scoped per Location within an Organization. A Location can carry its own Tier structure or share one with sister Locations — configured during setup.

An Offer is a discount — percentage or fixed amount, with usage limits and a time window. A Perk is a non-discount benefit — VIP list recognition, dress-code waiver, priority seating. Both are tied to a Card Tier and render on the Member’s wallet pass.

Yes. Every Offer has a start and end. Run a Wednesday-only happy hour Offer for Platinum Members, or a one-night campaign for a single Location.

Yes. Offers and Announcements both filter by Card Tier. Address every Member, a single Location’s Members, or only the Tier you want to reach.

Outside Promotions partners — external promoters, hosts, influencers — receive a unique sign-up link. Members who enroll through that link are attributed to the partner. The partner earns commission per sign-up, configured per partner during setup.

Commission is set per partner — a flat rate per Member, tiered by which Card Tier the Member signs up to, or custom per agreement. The partner’s portal shows a running balance and per-sign-up breakdown.

Partners request payouts from their portal. Admins approve, reject, or process the request. Payment itself happens off-platform (bank transfer, wire, etc.); the platform records the status and timestamps for both sides.

Yes. Each partner has their own login and workspace — separate from the admin portal — showing sign-ups, earnings, payouts, and a running balance. No admin involvement is needed for routine visibility.

Yes. An Organization is the legal entity (your venue group). Locations are the individual venues, and each Location can have its own brand name and pass design. A single Organization can run distinct brands across Locations.

Yes. Location Admins see only the Locations they are assigned to. Staff are device-scoped to a single Location. Org Admins see the full Organization and move between Locations freely.

Card Tiers are configured per Location. You can mirror a Tier structure across all Locations during setup, or run distinct structures per Location. Members of a Tier at one Location are not automatically that Tier at another unless you choose to share.

Plans are tiered by Organization size — number of Locations and number of Members. See the Pricing page for current figures and the Custom plan inquiry form.

Onboarding — Card Tier configuration, pass design, partner setup, training — is included with every plan. Custom integrations or unusual data migrations are quoted during sales engagement.

Custom plans cover higher Member volumes, additional Locations beyond the standard tiers, multi-brand setups, or non-standard commercial terms. Talk to Sales for a quote tailored to your Organization.

Yes. Hedges VIP is operated by Meridian Rock, PTE LTD in Singapore and built around Singapore’s Personal Data Protection Act. Consent capture is versioned per Member, logs redact personal data, and retention is governed per data category.

Yes. The platform exposes endpoints for Member data access, correction, and erasure. Staff verify the Member’s identity and submit the request; the system processes it within the 30-day PDPA window.

Cards expire after six months of inactivity. Audit logs are retained for seven years. Consent records are retained indefinitely (proof of consent must be preserved). Personal data is purged on erasure request, leaving only the anonymised audit trail required by law.

Production runs on managed PostgreSQL in our Railway environment. Wallet integrations route through Apple’s and Google’s wallet services. The Data Processing Register lists every sub-processor — ask Sales for the current version.

Yes. CSV exports are available for Members, visits, redemptions, commissions, and partner earnings. Filter by date range and Location. Every export is timestamped in the Activity Log.

Yes. Card design is configured at the Organization level (or per Location for multi-brand Organizations). Pass colors, label, logo, and Tier-specific styling are controllable. Updates propagate to existing cards on the next wallet refresh.

A partner API is available for select integrations on a per-Organization basis. For most operators, exports and the admin portal cover day-to-day needs. Talk to Sales if you have a specific integration requirement.